Business Analyst

Job description

For one of our clients, Prosource is looking for a proactive and skilled Business Analyst to strengthen their team and support ongoing modern workplace transformation efforts.

This role is ideal for someone with a solid foundation in business analysis and experience in streamlining, prioritizing, and centralizing business needs, user feedback, and technical issues. You’ll serve as a bridge between business units and IT teams, helping ensure alignment between strategy and technology.

Responsibilities:

• Business Analysis & Project Coordination

• Gain a thorough understanding of business operations to spot areas where modern workplace tools can bring improvement.

• Collect and clarify requirements with stakeholders to ensure they reflect business objectives.

• Prioritize and rationalize initiatives, user requests, and reported issues.

• Lead or support small-scale projects from ideation to execution.

• Manage UAT (User Acceptance Testing), gather feedback, and document insights to ensure successful outcomes.

• Stakeholder Collaboration

• Build and nurture relationships with internal teams to understand their specific needs and constraints.

• Serve as the intermediary between business stakeholders and central ICT teams, facilitating smooth and effective communication.

• Modern Workplace Enablement

• Ensure modern workplace tools are properly aligned with day-to-day business processes.

• Support rollouts and promote the use of modern workplace platforms to boost efficiency.

• Deliver user training and support adoption across the group.
  
  Governance & Best Practices

• Ensure compliance with internal modern workplace governance standards.

• Share knowledge and provide guidance on tools, processes, and governance to end users.

Criteria

• Bachelor’s degree in Business, IT, or a related field.

• At least 3 years’ experience in a Business Analyst role, ideally in a modern workplace or IT setting.

• Strong skills in analytical thinking, documentation, and stakeholder communication.

• Experience in managing requests, streamlining priorities, and supporting digital initiatives.

• Comfortable coordinating small projects and facilitating adoption of new tools.

• Bilingual in French and English—this is a must.

• Certifications in Business Analysis or Project Management are a plus.

• Solid understanding of Microsoft 365, especially Teams and SharePoint (required).

• Familiarity with Power Platform and Power BI.

• Exposure to Microsoft Project Online and DocuSign eSignature.

• Experience using Atlassian tools (JIRA, Confluence).

• Awareness of IT Service Management frameworks is a bonus.

Offer

What’s in It for You?

• Start Date: ASAP

• Contract Type: EMPLOYEE

• Location: Liège